If you don’t recognise charges on your mobile phone and would like to contact Facebook, please dispute the charges through Facebook’s Payments Support Center. You’ll find the contact link under the Get Help section at the bottom of the page. You may need to provide transaction information for Facebook to assist you.
How do I dispute a charge on Facebook?
Go to Settings > Payments. Click on the payment in question to make sure it’s been processed. Open the receipt. Click Dispute and fill in the information.
How do I contact Facebook about billing?
You can use this link – https://www.facebook.com/business/help. Scroll down and click on the “Still Need Help” section. Go to where it says “Contact Our Support Team”. From there, you can click on the Chat button.
How do I stop getting charged for Facebook ads?
Close an ad account in Ads Manager:
- Go to Ads Manager Settings. You may be asked to re-enter your password.
- Click Deactivate Ad Account, below the Ad Agency header.
- You’ll be asked to confirm the deactivation and provide a reason why (optional).
- Click Deactivate Ad Account.
Why do I keep getting charged for Facebook ads?
Once you add a coupon to your account, it is charged once a day when you start running ads. If it runs out or expires and you keep running ads, your primary payment method is charged next. This may happen if your ad’s budget was set higher than the value of your coupon.
Can I get my money back from Facebook marketplace?
Many purchases made with checkout on Facebook are covered by our Purchase Protection Policies. … Purchase Protection means that you can request a refund if: You didn’t receive your order. The product arrived damaged or different than described on the listing (example: the condition isn’t accurate).
How do I contact Facebook ads support?
Go to https://www.facebook.com/business/help.
Scroll down and locate the ‘Still Need Help? ‘ section where it says ‘Contact our support team’ and click either the Chat or Email button. See below for the Chat button.
What is Facebook’s customer service number?
If you dial either of the Palo Alto-area phone numbers for the social media mega platform, (those are 650-543-4800 and 650-308-7300, for the record), you’ll get a recording. It will talk you through a series of menus, with each option directing you to send an email to an appropriate account.
Why did Facebook charge $25?
If your outstanding ad costs reach $25, we charge you $25. Once your payment goes through, your balance is cleared, your payment threshold may be raised to a new, higher amount. You start accruing costs again as your ad continues to run.